Troubleshoot
Find fixes for common issues and answers
- Missing Facebook or Instagram PageFind and connect a missing Facebook Page or Instagram account for the selected ad account in Adtool.
- Ads not visible after launchUse Meta Ads Manager's ad set view to refresh launched ads that are not visible immediately after a successful Adtool launch.
- Reconnect MetaRefresh Adtool's Meta connection when Facebook Pages, businesses, Instagram accounts, or ad accounts are missing.
- Why won't my image or video upload?The most common reasons an upload fails - file size, video format, Meta connection, processing, and Google Drive.